Frequently Asked Questions
Everything you need to know about shopping with Pinky's Store Melbourne.
What are your delivery options within Melbourne and Australia?
We offer standard and express shipping across Australia. For our local Melbourne customers, we provide a flat-rate courier service and free click-and-collect from our warehouse during business hours.
How do I care for my new home textiles and decor?
Each product comes with specific care instructions. Generally, we recommend gentle machine washes for linens and dusting with a soft cloth for decorative ornaments to maintain their quality.
What is your return policy for change-of-mind purchases?
We want you to love your home. If you change your mind, you can return unused items in their original packaging within 30 days for a store credit or exchange, excluding sale items.
Are your products ethically sourced?
At Pinky's Store Melbourne, we prioritize working with artisans and suppliers who follow fair trade practices and use sustainable materials whenever possible.
Do you offer interior styling consultations?
Yes! We offer complimentary 15-minute virtual styling sessions to help you pick the perfect pieces for your space. Please contact our support team to book an appointment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.